FAQ

+ I’m new. Where should I start?

There are many ways to begin the practice of yoga, the most important part is to start. We got you! Please check out our guide for getting started with yoga here. Also don't be shy to ask for help: our teachers and front desk are happy to offer suggestions!

+ Are all classes taught in English?

Yes, all classes are taught in English. We are proud to host an international and inclusive community of teachers and students.

+ What do I wear and bring to class?

General guidelines:

• We recommend you come in simple sports clothing that you can move in. We practice barefoot, no shoes needed.
• Please take your jewellery off as it gets in your way. Please do not wear perfume.
• If you need to pay for classes: bring your PIN card. We do not accept credit card.
• We have studio mats you can use, yet we recommend you get your own mat as it is more hygienic.
• We are not responsible for your belonging when here. Bring your phone (turn it off) and wallet into class and place it on the shelf.

For Hot Yoga:

• Wear light clothes. You will sweat.
• You need to have a Hot yoga towel to place over entire mat. You can rent one (€4) or buy one from us.
• You may want to shower after Hot Yoga, we do not provide shower towels, so bring one.

For Aerial yoga:

• Wear a top with long sleeves, for hygienic reasons.

+ Can I just show up for a class, no reservation?

Yes, but we appreciate it if you reserve your spot in advance. That way you are ensured of a spot in class, and we know that we are expecting you.

+ What if I need to cancel my class reservation?

You can cancel your class reservation at any time. When cancelling more then 2 hours before the start of class, the class will be refunded to your account. When cancelling less then 2 hours before, it is regarded as a 'late cancellation' and your class will be charged.
For unlimited memberships you may late cancel/no show without charge once every 4 weeks. Additional late cancels/no shows will be charged a fee of 7,50 euros.

How to cancel your class:

• In the Yoga Moves app, go to the 'bookings' tab to see and cancel your reservation.
• On the Yoga Moves website, log-in with your Yoga Moves account. Go to 'my account' by clicking on your name in the top right. On the dashboard, section 'my bookings' you can see and cancel your reservation.

+ What happens if my class gets cancelled?

A class on our schedule can sometimes get cancelled. Possible reasons for this are i.e.:

1. The teacher is not able to teach on short notice (trafic, public transport, accident, ... ) and can't find a sub teacher.
2. There are 0 reservations.
3. Extreme weather conditions. If a class that you reserved for is cancelled, you will get a notification in your email and your credit will be refunded. If you have not booked your class yet, always make sure to double check the schedule on our website or app.

+ You have multiple studios in Utrecht – can I join classes in all of them?

Yes, except for the Terwijde class cards and memberships, all of our memberships and class cards are valid in all studios. We hope you will explore them all as each studio has a unique atmosphere and specialized classes. Find more information about our locations here.

+ How do I reserve a class?

You can book your class once you have a Yoga Moves account. Purchase a class, classcard or membership on our prices pagefirst, or pay directly while booking.
We kindly ask you to be ready for class 5 minutes before start time. In case a class is full and we have a waitlist, late-comers may lose their spot.

Book your class:

• Through our Yoga Moves website. Go to our class schedule and click 'book' to book your class. You will be asked to log-in with your Yoga Moves account to proceed.
• With the Yoga Moves app. Log-in with your Yoga Moves account and book through the schedule. Click to download the app from App Store or Google Play.
  

Are you not sure wich classcard or membership suits you? Find more information about our current offers and memberships on the prices page. **Contact us **if you would like advice choosing your membership.

+ How do I reserve (online) for a friend?

You can only reserve your own spot in a class or workshop if you have a Yoga Moves account. If you would like to bring a friend, please ask them to create an account or create an account for them, to reserve their spot. If making an account is not possible, or if you want to keep it a surprise/make it a gift, please contact us, and we will be happy to help!

+ How to join online classes?

On our class schedule we offer a couple of Livestream & Replay classes via Zoom.
You can sign up with your class card or membership, and will receive the link 15 minutes prior to class. Replays of morning classes will be sent out at 8PM, and replays of evening classes will be sent at 10AM the next morning. The Replay will expire after 48 hours. Replays will always be sent to you, even if you joined the class live.

We also offer a number of classes 24/7 through our On-Demand Library.
For more information about our On Demand library, click here.

+ How can I apply for a student or U-pas discount?

Memberships, classes and class cards can be purchased with a student/U-pas discount. Discounts also apply for workshops if it is specified in the price.
In order to apply for these discounts, we need to activate your student/U-pas membership on your Yoga Moves account. Please show your student card/U-pas at the front desk, or contact us with a copy of your student card/u-pas, so we can do so.

Once activated, the discounted class cards and memberships will be available to you for purchase.

Please note that your student card and U-pas membership will expire automatically: student cards expire August 31st and U-pas expires July 1st. Associated discounts will also stop at that moment. Renew your membership and maintain your discount by sending us an updated copy of your Student card or U-pas.

+ How can I use my U-pas budget to pay?

**Contact us ** and send us a copy of your U-pas, front and back. Let us know which product you want to purchase, and we can process it for you. You can also drop by in the studio, when the front desk is present.
Note that it's only possible to use your U-pas budget to pay for a Startercard, single class, classcards, trainings and workshops. It cannot be applied to pay for memberships.

+ How can I cancel, pause or change my membership?

Please fill out this form to put in your request to cancel/pause/change your membership.

• You can cancel your membership with a one calendar month notice, once the minimum contract duration has been reached.
  (Exception: Annual, Bi-Annual and Infinity may be canceled with 10 days notice)
• You can pause your membership for 1 month per year, with 5 working days notice.
  
• You can upgrade your membership at any time (for example: switching from Balance-6 to Infinity-6). You may downgrade after the minimum contract duration has passed (for example: switching from Infinity-6 to Balance-6). Do take into account 5 working days notice for us to process the change.
  

+ How can I extend my classcard or Startercard?

We understand that life sometimes gets in the way, and you might not be able to finish your classes in time. When this happens you can purchase a 1 month class card extension through this link, or by search for a Class Card Extension pass in your Yoga Moves account or app. Take into account these conditions:

• Class card extensions may be purchased multiple times.
• A Class Card/Startercard may only be extended if it has been expired for less then 30 days (no exceptions apply).
• It takes up to 5 working days to apply the extension after purchase. You can see in your Yoga Moves account when your extension has been processed.
  14: https://backoffice.bsport.io/customer/payment/pass/204284/?force=true&membership=814 14: https://www.yogamoves.nl/prices

+ How do I delete my Yoga Moves account?

To remove your account, go to your profile in the Yoga Moves app and click 'delete' account. We are not able to delete your account for you.
Note that this will not opt you out of our newsletters if you receive them. Click 'unsubscribe' or 'opt out' at the bottom of our newsletter to unsubscribe for this communication.